Terms and Conditions

Payments and Deposits

A non-returnable deposit of 25% of the total cake order is required to confirm an order and reserve the date in my diary. The deposit is to be paid on return of the completed order form.  All orders will be confirmed in writing. Orders made within four weeks of the date required must be paid in full at the time of placing the order.

Final payments for celebration cakes are paid in cash on collection or two weeks prior to collection or delivery. Final payments for wedding cakes are to be made four weeks before date of collection or delivery. All orders must be paid in full prior to delivery. Failure to make final payment may result in order cancellation.

Payment can be made by

  • Cash
  • Cheque
  • Bank transfer
  • Heavenly Tiers Gift Voucher

Price Quotations

Price quotations are valid for 30 days from the date of quotation.

Cake Stand Hire

Cake stands are available to hire. We ask for a refundable deposit and fee per day, per item. The deposit will be refunded once the hire items have been returned. It is the customer’s responsibility to ensure return of the stand, unless collection has been arranged at an additional charge.  Late fees will apply for every day the stand or items hired are outstanding. This will be charged at the daily hire rate.

Alteration to orders

Any alterations to the original order must be confirmed in writing and may be subject to an additional charge. Late amendments to orders are often possible and every effort will be made to accommodate changes, but this cannot be guaranteed. No amendments will be allowed less than four weeks prior to date of cake required.

Cancellation of orders

Deposits are non-refundable and non-transferable. Full payments made within four weeks of date required are non-refundable. In the event of cancellation, any work already completed is chargeable.

Damage to cakes

Heavenly Tiers accepts no responsibility for cakes once they have been collected from Heavenly Tiers premises or following delivery to selected venue. Persons collecting or accepting delivery of the order will be required to sign delivery note with important information about your cake.  A copy will be provided for your information.

Heavenly Tiers Gift Vouchers

  • Gift Vouchers are available to purchase from £25.00 and above.
  • To purchase a gift voucher, e-mail info@heavenlytiers.co.uk requesting the value of the voucher required and the name and address of where the gift voucher is to the be sent to by post. An invoice will be sent via e-mail confirming details and will include the cost of the voucher plus postage and packaging fee.
  • Once the payment has been received, the gift voucher will be sent by 1st class post within three working days of the order.
  • The gift voucher will be valid for one year from date of purchase, which will be indicated on the voucher.
  • Gift vouchers can be used towards payment for a Heavenly Tiers cake order or cake class delivered at Heavenly Tiers, 26 Broomieknowe, Lasswade EH18 1LN.
  • Gift vouchers cannot be exchanged for cash.
  • Refunds will not be given on cancellation of cake order or cake class booked using gift vouchers under any circumstance.

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