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Terms and Conditions - Heavenly Tiers Terms and Conditions - Heavenly Tiers

Terms and Conditions

COVID–19 (Coronavirus) Update 22/05/20

Following the UK Government announcement 23rd March 2020, Heavenly Tiers postponed all cake orders and face to face classes and temporarily closed.

We are reopen for cake orders from 1st June 2020. Non contact collection from our studio and cashless payment are now in operation.

We would like to thank all our customers for your continued support during this difficult time and for those who have postponed orders and taken gift vouchers.

Payments and Deposits

A non-returnable deposit of 50% of the total cake order is required to confirm an order and reserve the date in my diary. The deposit is to be paid on return of the completed order form.  All orders will be confirmed in writing. Orders made within four weeks of the date required must be paid in full at the time of placing the order.

Final payments for celebration cakes are paid in cash on collection or two weeks prior to collection or delivery. Final payments for wedding cakes are to be made four weeks before date of collection or delivery. All orders must be paid in full prior to delivery. Failure to make final payment may result in order cancellation.

Cashless Payment can be made by:

  • Bank transfer
  • Pay Pal –
  • Heavenly Tiers E-Gift Voucher

Price Quotations

Price quotations are valid for 30 days from the date of quotation.

Cake Stand Hire

Cake stands are available to hire. We ask for a refundable deposit and fee per day, per item. The deposit will be refunded once the hire items have been returned. It is the customer’s responsibility to ensure return of the stand, unless collection has been arranged at an additional charge.  Late fees will apply for every day the stand or items hired are outstanding. This will be charged at the daily hire rate.

Alteration to orders

Any alterations to the original order must be confirmed in writing and may be subject to an additional charge. Late amendments to orders are often possible and every effort will be made to accommodate changes, but this cannot be guaranteed. No amendments will be allowed less than four weeks prior to date of cake required.

Cancellation of orders

Deposits are non-refundable and non-transferable. Full payments made within four weeks of date required are non-refundable. In the event of cancellation, any work already completed is chargeable.

Damage to cakes

Heavenly Tiers accepts no responsibility for cakes once they have been collected from Heavenly Tiers premises or following delivery to selected venue. Persons collecting or accepting delivery of the order will be required to sign delivery note with important information about your cake.  A copy will be provided for your information.

Heavenly Tiers Gift Vouchers

The gift voucher will be valid for one year from date of purchase, which will be indicated on the voucher.

Gift vouchers can be used towards payment for a Heavenly Tiers cake or cake class delivered at Heavenly Tiers Cake Studio, 26 Broomieknowe, Lasswade EH18 1LN.

Gift vouchers cannot be transferred or exchanged for cash. No change will be given should the value of the cake or class be less than the voucher value. Any residue balance may be put towards a future cake order or class which is purchased prior to voucher expiry.

Refunds will not be given on cancellation of cake class booked using gift vouchers under any circumstance.

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